{"id":9950,"date":"2024-11-27T15:50:40","date_gmt":"2024-11-27T12:50:40","guid":{"rendered":"https:\/\/pirmarble.com\/refund_returns\/"},"modified":"2025-01-04T19:09:48","modified_gmt":"2025-01-04T16:09:48","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/pirmarble.com\/en\/refund_returns\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221; woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]<\/p>\n<h3><strong>Refund and Return Policy<\/strong><\/h3>\n<h4><strong>Return Conditions<\/strong><\/h4>\n<ul>\n<li>If you are not satisfied with the products you purchased, you can request a return within <b>30 <\/b>days from the product delivery date.<\/li>\n<li>Products to be returned must be unused, undamaged and in their original packaging.<\/li>\n<li>Returns are not accepted for products that are specially designed or produced according to your request (for example, marble products with a name written on them or productions made in special sizes).<\/li>\n<\/ul>\n<h4><strong>Return Process<\/strong><\/h4>\n<ol>\n<li>Please inform us of your return request via e-mail or [company communication channel]. Do not forget to state the order number and reason for return in your request.<\/li>\n<li>When your return request is approved, you will be provided with shipping information.<\/li>\n<li>You must send the product to the approved shipping address. Shipping costs may be charged to the customer or our company, depending on the return conditions.<\/li>\n<\/ol>\n<h4><strong>Refund Conditions<\/strong><\/h4>\n<ul>\n<li>The refund process is initiated after the returned products are checked by us.<\/li>\n<li>Once the product return is approved, your payment will be refunded to the payment method you used within 7-10 business days.<\/li>\n<li>Shipping costs are not refundable according to the return conditions (shipping costs for an unused or undamaged product belong to the customer).<\/li>\n<\/ul>\n<h4><strong>Change Conditions<\/strong><\/h4>\n<ul>\n<li>If you would like to exchange a product for a different model or size, you can request an exchange.<\/li>\n<li>For exchange requests, shipping costs may be covered by the customer.<\/li>\n<\/ul>\n<h4><strong>Damaged or Faulty Products<\/strong><\/h4>\n<ul>\n<li>If you encounter damaged or faulty products during delivery, please contact us within the day you receive the product.<\/li>\n<li>You can help speed up the process by sharing photos of damaged or faulty products.<\/li>\n<li>We will provide refunds or exchanges for damaged products free of charge.<\/li>\n<\/ul>\n<h4><strong>Cases Where Returns Are Not Accepted<\/strong><\/h4>\n<ul>\n<li>Products that have been used, damaged or whose original packaging has been opened cannot be returned.<\/li>\n<li>Returns cannot be made for products that have expired (30 days). Personalized products cannot be returned.<\/li>\n<\/ul>\n<h4>Communication<\/h4>\n<p>For any questions or refund requests, you can reach us through the following channels:<\/p>\n<ul>\n<li><strong>E-Mail:<\/strong>\u00a0<a rel=\"noopener\">destek@pirmarble.com<\/a><\/li>\n<li><strong>Telephone:<\/strong>\u00a0+90 555 123 4567<\/li>\n<li><strong>Addres:<\/strong> Afyon<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221; woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;] Refund and Return Policy Return Conditions If you are not satisfied with the products you purchased,<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9950","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pirmarble.com\/en\/wp-json\/wp\/v2\/pages\/9950","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pirmarble.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pirmarble.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pirmarble.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pirmarble.com\/en\/wp-json\/wp\/v2\/comments?post=9950"}],"version-history":[{"count":2,"href":"https:\/\/pirmarble.com\/en\/wp-json\/wp\/v2\/pages\/9950\/revisions"}],"predecessor-version":[{"id":10019,"href":"https:\/\/pirmarble.com\/en\/wp-json\/wp\/v2\/pages\/9950\/revisions\/10019"}],"wp:attachment":[{"href":"https:\/\/pirmarble.com\/en\/wp-json\/wp\/v2\/media?parent=9950"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}