Refund and Return Policy

Return Conditions

  • If you are not satisfied with the products you purchased, you can request a return within 30 days from the product delivery date.
  • Products to be returned must be unused, undamaged and in their original packaging.
  • Returns are not accepted for products that are specially designed or produced according to your request (for example, marble products with a name written on them or productions made in special sizes).

Return Process

  1. Please inform us of your return request via e-mail or [company communication channel]. Do not forget to state the order number and reason for return in your request.
  2. When your return request is approved, you will be provided with shipping information.
  3. You must send the product to the approved shipping address. Shipping costs may be charged to the customer or our company, depending on the return conditions.

Refund Conditions

  • The refund process is initiated after the returned products are checked by us.
  • Once the product return is approved, your payment will be refunded to the payment method you used within 7-10 business days.
  • Shipping costs are not refundable according to the return conditions (shipping costs for an unused or undamaged product belong to the customer).

Change Conditions

  • If you would like to exchange a product for a different model or size, you can request an exchange.
  • For exchange requests, shipping costs may be covered by the customer.

Damaged or Faulty Products

  • If you encounter damaged or faulty products during delivery, please contact us within the day you receive the product.
  • You can help speed up the process by sharing photos of damaged or faulty products.
  • We will provide refunds or exchanges for damaged products free of charge.

Cases Where Returns Are Not Accepted

  • Products that have been used, damaged or whose original packaging has been opened cannot be returned.
  • Returns cannot be made for products that have expired (30 days). Personalized products cannot be returned.

Communication

For any questions or refund requests, you can reach us through the following channels: